Privacy Policy

Last Updated: 30 Sep 26

At Just Encased ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Account information, including login credentials
• Communications and enquiries submitted to us
• Device, browser, and website usage information

We may also collect information automatically through cookies and similar technologies when you browse our website.

How We Collect Information

We collect information when you:

• Create an account
• Place an order
• Subscribe to marketing communications
• Contact us for support or enquiries
• Browse or interact with our website

We may also receive information from trusted third-party service providers, including Shopify, payment processors, shipping providers, and analytics platforms.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Manage your account
• Communicate about orders, deliveries, and services
• Improve our website and customer experience
• Detect and prevent fraud or misuse
• Comply with legal obligations
• Send marketing communications where permitted by law

You may opt out of receiving marketing emails at any time by using the unsubscribe link included in our communications.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, analyse website traffic, and improve our services.

Most web browsers allow you to manage or disable cookies. Please note that disabling cookies may affect the functionality of certain parts of our website.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

• Shopify and related service providers
• Payment processing providers
• Shipping and fulfilment partners
• IT and website hosting providers
• Marketing and analytics providers
• Government authorities where required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites and encourage you to review their privacy policies separately.

Children's Privacy

Our products and services are not directed toward children, and we do not knowingly collect personal information from individuals under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Just Encased
Email: info@justencased.au