Refund Policy

At Just Encased, we take pride in the quality of our products and services and aim to provide every customer with a positive experience. Please review our refund policy carefully before making a purchase.

Grading Services

Due to the nature of trading card grading services, we do not offer refunds or exchanges for grading submissions once the grading process has commenced.

Please note that grading outcomes are determined solely by the independent grading company. While we handle your submission with care, we cannot guarantee any specific grade or grading result.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery and provide:

• A description of the issue;
• Clear photographs of the item(s); and
• Photographs of the packaging, where applicable.

We will assess the issue promptly and, where appropriate, arrange a replacement, exchange, or refund.

Change of Mind

We do not offer refunds, exchanges, or cancellations for change-of-mind purchases. Please ensure all product selections, quantities, and order details are correct before completing your purchase.

Refund Processing

Where a refund has been approved, it will be processed to the original payment method used for the purchase. Refunds are typically issued within five business days of approval, although processing times may vary depending on your financial institution.

Non-Refundable Items

The following items and services are generally non-refundable:

• Grading services once commenced;
• Custom or personalised products;
• Products damaged through misuse, neglect, or normal wear and tear;
• Change-of-mind purchases.

Policy Updates

We reserve the right to amend this Refund Policy at any time. Any updates will take effect immediately upon publication on our website.

Contact Us

If you have any questions about this Refund Policy or require assistance with an order, please contact us:

Email: info@justencased.au