Shipping Policy

At Just Encased, we are committed to delivering your orders promptly and securely. Please review the information below to understand our shipping process and policies.

Shipping Within Australia

We currently ship Australia-wide using Australia Post. Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed during checkout before payment is completed.

Delivery Timeframes

Delivery times vary depending on your location and the shipping service selected. While we aim to dispatch orders as quickly as possible, delivery timeframes are estimates only. We are not responsible for delays caused by Australia Post or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor your shipment's progress directly through Australia Post.

Shipping Address Accuracy

Please ensure all shipping details are correct and complete at the time of purchase. We cannot be held responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information.

Damaged Deliveries

We take great care in packaging all orders to ensure they arrive safely. If your order arrives damaged, please contact us within 24 hours of receiving the parcel and provide:

• A description of the damage;
• Clear photographs of the damaged item(s); and
• Photographs of the packaging.

We will work with Australia Post to investigate the issue and, where appropriate, arrange a replacement or refund.

Shipping Costs

Shipping charges are automatically calculated during checkout based on the delivery location and the weight of your order. The final shipping cost will be displayed before you confirm your purchase.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon being published on our website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: info@justencased.au